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Metro mid-level ServiceNow specialist role with moderate applicant pool due to niche platform expertise.
High, as ServiceNow platform expertise and certifications limit cross-industry portability.
Requires 5+ years, mandatory CSA certification and specific ServiceNow integration/scripting skills, making filters strict.
Own management and operational health of the ServiceNow platform across administration, incident resolution, performance monitoring, and upgrades in a large enterprise environment.
Lead technical escalation and root cause analysis for critical incidents while ensuring adherence to SLAs and platform compliance standards.
Design and maintain integrations, governance frameworks, and continuous service improvements leveraging automation and platform capabilities.
5+ years of experience with ServiceNow platform encompassing development, operations, or administration roles.
Mandatory ServiceNow Certified System Administrator (CSA) certification.
Strong knowledge and hands-on experience with ITSM modules (Incident, Problem, Change, CMDB), scripting (JavaScript, Flow Designer), and integrations (REST, SOAP APIs).
Work Experience Required: 5+ years with ServiceNow platform. Location must be Hyderabad, NOIDA, or Gurugram.
Experienced in managing complex, large enterprise ServiceNow environments with multiple modules like ITSM, ITOM, and HRSD.
Proficient in platform lifecycle management including upgrades, patching, and release management in high-availability contexts.
Able to provide technical leadership, mentor juniors, and collaborate cross-functionally with architects, developers, and product owners for long-term platform success.