Associate Process Manager
Cactus Communications Services Pte. Ltd. (company site, opens in a new tab)0.5–1 yrsMumbaiOn-siteDirect career pageEst. 3–5 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Manage coordination of work flow into the editing department and ensure client requirements are met in partnership with client servicing teams.
- Serve as first point of contact for global editors, addressing queries professionally and maintaining positive editor relationships.
- Work in 24x7 rotational shifts as part of a remote-first, globally distributed process environment.
Minimum Requirements
- 6 months to 1 year experience in client servicing or related role.
- Fluent English communication with strong email-writing skills and attention to grammar.
- Willingness and ability to work in rotational 24x7 shifts.
- Legal authorization to work in the advertised country (not explicitly specified which country).
Ideal Candidate Profile
- Experienced in managing communication and coordination across global teams with remote and asynchronous collaboration skills.
- Organized with strong time management to handle multitasking and high-pressure situations independently.
- Comfortable working cross-functionally with client servicing, customer care, and editorial teams in a structured process environment.