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Tier-1 employer plus Bangalore metro increases applicant density despite specialized ITSM/ServiceNow skillset.
ITSM and ServiceNow skills transfer across industries but require governance and enterprise operations experience.
Explicit 7+ years, required ITIL certification, mandatory ServiceNow and SOX/audit experience increase filter strictness.
Own governance and operational oversight of enterprise ITSM processes including Incident, Problem, Change, Release, and Service Level Management.
Lead coordination of P1/P2 incident response, escalation management, CAB governance, problem management, and ITSM reporting including executive dashboards and KPI monitoring.
Drive ITSM validation for ServiceNow releases, support audit compliance, and implement automation and AI solutions to improve ITSM operations.
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
7+ years of hands-on experience in IT Service Management (ITSM), ITIL, Service Level Management (SLM), and ServiceNow.
ITIL Foundation certification required; higher ITIL certifications preferred.
Must work onsite in Bangalore 5 days/week from 1pm-10pm IST; occasional weekend or off-hours support may be required.
Established ITSM subject matter expert capable of independently leading global enterprise-level Incident, Problem, Change, Release, and SLA management activities.
Advanced experience with ServiceNow platform including analytics, reporting, dashboards, testing, and governance.
Experience managing enterprise CAB processes and driving ITSM automation using AI and workflow technologies for operational efficiency.