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Strong employer brand, metro Hyderabad location, and generalist platform support skills increase applicant competition.
Skills like cloud, monitoring, and ServiceNow are transferable across industries but still somewhat domain-specific.
Role requires specific ServiceNow and ITIL skills but lacks explicit years, so moderate filter strictness.
Provide advanced technical support for company platforms including cloud/web applications and enterprise-wide business processes.
Own incident and escalation management with minimal supervision, collaborating with cross-functional teams to improve tools and processes for faster issue resolution.
Mentor junior team members and contribute to the development and delivery of support best practices.
Bachelor’s degree in IT, Computer Science, or related field.
Relevant ITIL certification.
Seasoned experience in customer-facing technical support; experience with ServiceNow platform (ITSM, ITOM, CSM, FSM) highly desirable.
Workplace Type: Hybrid; Work Experience Required: Seasoned experience (exact years not specified).
Strong expertise with cloud/web applications, network monitoring tools (SCOM, Solarwinds), SNMP traps, and ITSM/ITIL processes.
Proficient in troubleshooting, log file analysis, and debugging; skilled in web services (REST, SOAP) and authentication mechanisms (SSO, LDAP).
Experienced in basic programming (Java preferred) and collaborating with high-value customers in a support environment.