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Niche ServiceNow technical lead role reduces qualified applicant pool despite being remote.
Deep ServiceNow platform and module expertise limits role transferability across non-ServiceNow backgrounds.
Mandatory 6+ years ServiceNow, 3+ years lead experience, platform certifications and specific module expertise make filters strict.
Own end-to-end design, development, and delivery of ServiceNow solutions focused on CSM, Virtual Agent, Integrations, CMDB, and Now Assist (GenAI).
Lead technical designs and architecture ensuring scalable, secure, and performant implementations aligned with business outcomes.
Manage technical teams and stakeholder relationships to drive successful platform adoption and enhancements.
6+ years hands-on ServiceNow platform experience with 3+ years in technical lead or solution architect role.
Strong development skills in JavaScript, Glide API, and core ServiceNow components like Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
Experience with integrations using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub and event-based integrations.
Bachelor's degree and ServiceNow Certification required.
Deep expertise in ServiceNow modules: Customer Service Management, Virtual Agent, CMDB including class modeling and reconciliation, and platform integrations.
Experience implementing Now Assist / GenAI capabilities leveraging Knowledge and CMDB for response grounding.
Familiarity with SDLC, Agile/Scrum methodologies, and ServiceNow DevOps practices such as Update Sets, App Repository, and Automated Test Framework.