ServiceNow Technical Lead
Prodapt (company site, opens in a new tab)6+ yrsChennaiRemoteDirect career pageEst. 12–22 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end design, development, and delivery of ServiceNow solutions focused on CSM, Virtual Agent, Integrations, CMDB, and Now Assist (GenAI).
- Lead technical designs and architecture ensuring scalable, secure, and performant implementations aligned with business outcomes.
- Manage technical teams and stakeholder relationships to drive successful platform adoption and enhancements.
Minimum Requirements
- 6+ years hands-on ServiceNow platform experience with 3+ years in technical lead or solution architect role.
- Strong development skills in JavaScript, Glide API, and core ServiceNow components like Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
- Experience with integrations using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub and event-based integrations.
- Bachelor's degree and ServiceNow Certification required.
Ideal Candidate Profile
- Deep expertise in ServiceNow modules: Customer Service Management, Virtual Agent, CMDB including class modeling and reconciliation, and platform integrations.
- Experience implementing Now Assist / GenAI capabilities leveraging Knowledge and CMDB for response grounding.
- Familiarity with SDLC, Agile/Scrum methodologies, and ServiceNow DevOps practices such as Update Sets, App Repository, and Automated Test Framework.