Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, metro location, mid-level generalist support role with broad required skills increases competition.
ServiceNow, monitoring, cloud and ITSM skills are transferable across enterprises but favor specialized support backgrounds.
Requires ServiceNow, ITIL certification and specific monitoring and support skills, but no explicit years filter.
Provide L3 support and resolution for the company platform including cloud/web applications and custom scoped enterprise-wide business processes.
Manage and prioritize technical incidents and escalations independently, collaborating with cross-functional teams to improve tools and processes for faster issue resolution.
Mentor less experienced team members and contribute to best practices in support service delivery.
Bachelor’s degree or equivalent in IT, Computer Science, or related field.
Relevant ITIL certification required.
Seasoned experience in customer-facing technical support, specifically with ServiceNow platform (ITSM, ITOM, CSM, FSM).
Strong technical knowledge required in cloud/web applications, network monitoring (SCOM, Solarwinds), SNMP, XML/JSON/RegEx, HTTP/HTTPS, databases, email protocols, web services (REST, SOAP), authentication mechanisms, and Java programming basics.
Experienced in troubleshooting and root cause analysis with strong log file analysis and debugging skills.
Comfortable operating independently managing escalations and collaborating with diverse technical teams.
Demonstrates mentorship capability and contributes to process and support improvements in a hybrid workplace environment.