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Known employer, metro location, and common mid-level program-manager title increase competitive density.
Program management skills transferable but UX design-ops and accessibility domain expertise limit portability.
Requires explicit 2+ years, specific UX measurement, accessibility and tooling (Jira/Confluence) experience.
Build, scale, and manage design and research operations infrastructure, tools, and processes for the UX organization.
Coordinate and maintain operational workflows for Accessibility Program initiatives including vendor management, tracking, and cross-functional facilitation.
Establish and track UX operational metrics aligning design deliverables with business outcomes such as engineering velocity and reduced rework.
2+ years of operational or program management experience in a fast-paced SaaS product organization.
Proven experience in establishing UX measurement frameworks linking design/research efforts to business or engineering metrics.
Hands-on administrative expertise with Jira and Confluence tooling.
Work Experience Required: 2+ years in relevant operational/program management role.
Experienced in cross-functional alignment across UX, Product, Engineering, QA, Legal, and Customer Success in complex environments.
Skilled at building operational workflows and corporate processes from ambiguity with high autonomy and entrepreneurial approach.
Familiar with accessibility audit processes, vendor logistics, and specialized participant recruitment for research operations.