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Mid-level, generalist sales/client-success role with some metro and broad requirements, moderate applicant density.
Requires specialized healthcare RCM and payer knowledge, making cross-industry transferability limited.
Explicit 5-year RCM plus 2-year analytics and mandatory Salesforce/Gainsight experience increases filtering strictness.
Manage revenue cycle management (RCM) service support and communications for smaller members, serving as primary liaison between members and RCM Operations.
Analyze and report on WebPT product usage across member base to identify upsell opportunities and overage issues for Account Managers.
Monitor member RCM health through key metrics, address escalations and billing issues, and collaborate with internal teams to improve service delivery and member retention.
5 years of experience in full healthcare revenue cycle medical billing and/or RCM Operations.
2 years of experience in reporting and analytics.
Working knowledge of Salesforce or other CRM software tools.
Work Experience Required: 5 years in healthcare RCM and 2 years in analytics as specified.
Experienced in managing RCM service delivery and communication for small to mid-sized healthcare practices, ideally with physical therapy billing knowledge.
Skilled at analyzing usage data to identify sales opportunities and at resolving client billing issues collaboratively.
Strong operational focus on member retention through proactive monitoring and escalation management within healthcare RCM settings.