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Mid-level consultant title, metro locations, and hybrid work create moderate applicant competition.
Role requires domain-specific WFM and retail experience, limiting cross-industry transferability.
Explicit 5+ years requirement plus domain-specific WFM implementation experience tightens shortlisting.
Lead and evolve the implementation methodology for workforce management solutions focusing on operational efficiency and customer success.
Manage multiple concurrent enterprise implementation projects including configuration, testing, delivery, and training of the Legion platform.
Own customer expectation management and advocate client needs internally to improve products and services.
5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success.
Bachelor's degree or equivalent experience.
Ability to lead enterprise implementation projects and deliver customer training and workshops.
Work location: Hybrid role based in Bangalore or Pune, India.
Experienced in workforce management software implementation with strong knowledge of cloud-based solutions and Agile methodologies.
Skilled in managing complex enterprise projects and multi-stakeholder interactions, including training and change management.
Familiarity with labor compliance laws and workforce planning, preferably with retail environment experience and mentoring capabilities.