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Remote, mid-level generalist consultant in a metro market with broad skills increases candidate competition.
Role requires WFM implementation and retail familiarity, making background transferability limited and domain-sensitive.
Explicit 5+ years requirement and domain-specific implementation experience enforce moderate candidate filtering.
Lead the evolution and implementation of Legion's workforce management solutions, ensuring project success across multiple enterprise implementations.
Configure, test, deliver the system, support customer training, and manage customer expectations throughout the implementation lifecycle.
Act as product expert and advocate for customers, driving adoption, managing configuration, compliance considerations, and continual improvement feedback to product teams.
5+ years experience implementing software, specifically configuring Workforce Management solutions and/or Customer Success roles.
Bachelor's degree or equivalent experience.
Location: Hybrid role based in Bangalore or Pune, India.
Exceptional English communication and negotiation skills.
Experienced in managing multiple concurrent implementation projects using Agile/cloud delivery methodologies.
Strong understanding of workforce management systems, especially in retail environments is preferred.
Ability to lead training, workshops, and mentor consultants, with a focus on customer success and adoption.