Senior Manager - Customer Engagement (Axis)
Axis Max Life Insurance (company site, opens in a new tab)RemoteDirect career pageEst. 14–22 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end management of freelook/grievance insighting and business insighting across the life insurance cycle including onboarding, issuance, and grievance handling.
- Analyze performance data versus historical, targets, and competition to identify problem areas and develop actionable insights with related action plans.
- Lead cross-functional collaboration to execute improvement initiatives and provide analytical support with strategic presentations and monthly forecasts.
Minimum Requirements
- Graduate from a recognized university with strong academic foundation in business, finance, or analytics.
- Experience in data/process insighting roles required; life insurance experience preferred but not mandatory.
- Strong analytical skills including ability to analyze quantitative and qualitative data and use statistical tools.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling grievance management and data analysis in business operations, preferably within life insurance.
- Ability to manage large cross-functional projects and influence key stakeholders using data-driven strategies.
- Comfortable working with senior management on strategic projects and delivering high-quality analytical and strategic support.