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Remote role, Gurgaon metro, broadly defined senior operations role with analytics and stakeholder skills increases competition.
Analytics and operational skills are transferable, but insurance-specific grievance/freelook expertise raises domain sensitivity.
No explicit years but requires grievance/insurance analytics, stakeholder influence, and project management, so moderate strictness.
Own end-to-end management of freelook/grievance insighting and business insighting across the life insurance cycle including onboarding, issuance, and grievance handling.
Analyze performance data versus historical, targets, and competition to identify problem areas and develop actionable insights with related action plans.
Lead cross-functional collaboration to execute improvement initiatives and provide analytical support with strategic presentations and monthly forecasts.
Graduate from a recognized university with strong academic foundation in business, finance, or analytics.
Experience in data/process insighting roles required; life insurance experience preferred but not mandatory.
Strong analytical skills including ability to analyze quantitative and qualitative data and use statistical tools.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling grievance management and data analysis in business operations, preferably within life insurance.
Ability to manage large cross-functional projects and influence key stakeholders using data-driven strategies.
Comfortable working with senior management on strategic projects and delivering high-quality analytical and strategic support.