Sr. Product Manager - Case Management
eBay (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 30–55 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Own the product roadmap to transform eBay's fragmented legacy case management systems into a scalable, AI-powered platform supporting millions across channels, markets, and business lines.
- Lead end-to-end product management: discovery, definition, design, and delivery with cross-functional teams to launch new case management capabilities.
- Drive adoption and change management alongside business and operations while defining measurable success metrics and removing risks to achieve operational goals.
Minimum Requirements
- 6+ years of product management experience, with at least 3 years focused on contact center, customer service, CRM, case management, or enterprise workflow products/platforms.
- Experience leading major digital or service technology transformations.
- Proven track record of managing complex technical products involving hierarchical data, lifecycle stages, compliance audit trails, or multi-party workflows through full product lifecycle.
- Experience integrating AI/ML capabilities into user-facing or operational products.
Ideal Candidate Profile
- Experienced in building scalable customer service or case management platforms within large, complex ecosystems.
- Strong systems thinker able to translate ambiguous business problems into prioritized, measurable features grounded in data and user research.
- Collaborative leader capable of working closely with engineering, design, operations, and business partners to execute complex, high-impact projects.