Back
Strong brand, mid-level product title, metro location, and broad skills requirements increase applicant competition.
Role requires specific case management/CRM and contact-center product experience, so industry/domain fit is critical.
Explicit 6+ years requirement plus 3+ years domain-specific case management/CRM experience makes shortlisting stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own the product roadmap to transform eBay's fragmented legacy case management systems into a scalable, AI-powered platform supporting millions across channels, markets, and business lines.
Lead end-to-end product management: discovery, definition, design, and delivery with cross-functional teams to launch new case management capabilities.
Drive adoption and change management alongside business and operations while defining measurable success metrics and removing risks to achieve operational goals.
6+ years of product management experience, with at least 3 years focused on contact center, customer service, CRM, case management, or enterprise workflow products/platforms.
Experience leading major digital or service technology transformations.
Proven track record of managing complex technical products involving hierarchical data, lifecycle stages, compliance audit trails, or multi-party workflows through full product lifecycle.
Experience integrating AI/ML capabilities into user-facing or operational products.
Experienced in building scalable customer service or case management platforms within large, complex ecosystems.
Strong systems thinker able to translate ambiguous business problems into prioritized, measurable features grounded in data and user research.
Collaborative leader capable of working closely with engineering, design, operations, and business partners to execute complex, high-impact projects.