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Tier-1 brand, mid-level generalist operations role in metro with broad AI/analytics skills increases competition.
Requires commerce/QTC and channel operations domain expertise, so skills are less transferable across industries.
Explicit 3–5 year requirement plus 2-year domain-specific experience and technical analytics expectations make shortlisting strict.
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Own global delivery for commerce operations including case intake, prioritization, escalation, and resolution.
Identify and implement process improvements leveraging automation, AI, and digital technologies to enhance operational efficiency and partner experience.
Analyze operational data to identify trends, gaps, and opportunities; support reporting and drive informed business decisions.
Bachelor's degree or equivalent in Business, Operations, Commerce, Finance, IT, or related field.
3-5 years experience in Quote-to-Cash, Order Management, Partner Business Services, Channel Operations, or related commerce operations; minimum 2 years in Operations and Channel environments.
Experience working in a global operating model with strong analytical and cross-functional communication skills.
Basic knowledge of AI technologies, automation, and digitization relevant to commerce operations.
Experience in global commerce operations with strong end-to-end domain expertise in Quote-to-Cash or Partner Business Services.
Capability to manage escalations, operational complexities, and drive cross-functional process simplifications using AI and automation.
Skilled in collaborating across global teams including Global Delivery Centers, vendor management, and partner stakeholders to deliver scalable operational solutions.