Client Operations Process & Delivery Analyst- AI ,Analytics, Implementation
Cisco (company site, opens in a new tab)3–5 yrsBengaluruHybridDirect career pageEst. 12–20 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Own global delivery for commerce operations including case intake, prioritization, escalation, and resolution.
- Identify and implement process improvements leveraging automation, AI, and digital technologies to enhance operational efficiency and partner experience.
- Analyze operational data to identify trends, gaps, and opportunities; support reporting and drive informed business decisions.
Minimum Requirements
- Bachelor's degree or equivalent in Business, Operations, Commerce, Finance, IT, or related field.
- 3-5 years experience in Quote-to-Cash, Order Management, Partner Business Services, Channel Operations, or related commerce operations; minimum 2 years in Operations and Channel environments.
- Experience working in a global operating model with strong analytical and cross-functional communication skills.
- Basic knowledge of AI technologies, automation, and digitization relevant to commerce operations.
Ideal Candidate Profile
- Experience in global commerce operations with strong end-to-end domain expertise in Quote-to-Cash or Partner Business Services.
- Capability to manage escalations, operational complexities, and drive cross-functional process simplifications using AI and automation.
- Skilled in collaborating across global teams including Global Delivery Centers, vendor management, and partner stakeholders to deliver scalable operational solutions.