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Generalist operations title, mid-level experience range, and Bangalore metro increase candidate competition.
Role requires banking back-office and regulatory knowledge, making candidates less industry-transferable.
Explicit 4–5 years requirement plus back-office and compliance experience increases shortlisting filters.
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Lead review, analysis, and improvement of critical workflows such as account opening, transaction processing, reconciliations, and card servicing.
Drive operational readiness and compliance for new product launches, system implementations, and regulatory changes, including audits and SLA management.
Implement process automation, digital transformation initiatives, and develop/maintain SOPs, while mentoring junior staff and collaborating cross-functionally to enhance operational efficiency and accuracy.
Bachelor’s Degree in Business, Arts, Commerce, Humanities or equivalent.
4-5 years of work experience in Back Office and/or Process Outsourcing.
Experience in process optimization, data analysis, root cause analysis, and regulatory compliance.
Flexibility for rotational work schedule.
Currently holding or recently held a Team Lead role with experience in managing complex projects and process improvements.
Strong analytical skills with demonstrated ability in performance management and operational data interpretation.
Experienced in stakeholder engagement across Risk, Compliance, IT, Finance, and Customer Service to drive operational alignment and solutions.