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Mid-level, common quality-manager role with moderate brand visibility and broad skill requirements drives medium competition.
Requires BPO/ITES-specific SLA, RFP, and quality-excellence expertise, limiting cross-industry transferability.
Explicit 6+ years total and 2+ years BPO experience enforces strict filtering on candidates.
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Drive process management rigor to ensure superior service delivery by meeting/exceeding accuracy and related SLAs.
Support development and implementation of process improvement and innovation strategies across client businesses and internal teams.
Facilitate sharing of best practices, drive performance benchmarking, and support business development through quality-focused RFP/RFI responses.
Minimum total work experience: 6 years.
At least 2 years of relevant experience in BPO / ITES industry.
Experience in process management and quality assurance in client-facing roles.
Work Experience Required: Minimum 6 years total, with 2+ years in BPO/ITES industry.
Experienced in managing QA setups to meet business, internal, and certification requirements with measurable impact.
Proven ability to interact extensively with clients to gather requirements, set SLAs, benchmark processes, and provide SME support for improvement projects.
Skilled at supporting transformation and migration teams while driving consistent QA program delivery.