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Tier-1 brand, metro location, and broad non-technical requirements increase applicant competition.
Customer-service and facilities skills transfer across hospitality and facilities management, moderate domain specificity.
No explicit years, certifications, or technical filters, so hiring filters are flexible.
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Own the resolution of client complaints and requests, ensuring effective handling within defined turnaround times (TAT).
Manage and monitor the helpdesk and customer service team to maintain service quality and operational efficiency.
Conduct property rounds, customer feedback surveys, and coordinate with multiple departments to enhance overall resident satisfaction and operational standards.
Work Experience Required: Not explicitly mentioned in the JD.
Must be able to work on-site in Gurugram, Haryana.
Must be available to work 48 scheduled hours weekly as per the role's requirement.
Experience or familiarity with residential property management operations and handling customer complaints is implied but not explicitly stated.
Experienced in managing residential or housing society operations with a focus on customer service and complaint resolution.
Capable of coordinating across departments and handling escalations as a secondary point of contact for occupants.
Skilled in overseeing frontline teams, scheduling rostering, and ensuring adherence to property operating procedures.