Facility Ops App Support - Process Specilist/ Sr. Associate
Clean Harbors, Inc. (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 6–10 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Provide L1/L2 support for business and plant applications, managing ServiceNow tickets end-to-end, including issue triage, diagnosis, resolution, and adherence to SLAs.
- Analyze ticket data and operational metrics to identify trends and drive process or system improvements to reduce application failures and increase production efficiency.
- Develop and maintain support documentation, training materials, and assist in user training to support the waste tracking system and related platforms.
Minimum Requirements
- 5+ years of experience in application support or related roles.
- Graduate degree (any discipline).
- Ability to work 5:00pm to 2:00am shift in Hyderabad (transportation provided).
- Experience with ServiceNow ticket management and production support of business or plant applications.
Ideal Candidate Profile
- Experienced in handling L1/L2 support and end-to-end incident and service request management using ServiceNow.
- Familiarity with multiple plant and operations platforms such as Hub Management, Asset Management, and Plant Processes is advantageous though not mandatory.
- Proficient in analyzing data and metrics (e.g., Power BI dashboards) for support process improvements and operational KPI enhancement.