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Strong employer brand, mid-level generalist role, metro location, and broad ServiceNow/BI skillset increase applicant competition.
Mix of ServiceNow/Power BI skills and facility-waste domain knowledge makes cross-industry fit moderately sensitive.
Mandatory 5+ years and required ServiceNow/Power BI experience enforce moderate selection filters.
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Provide L1/L2 support for business and plant applications, managing ServiceNow tickets end-to-end, including issue triage, diagnosis, resolution, and adherence to SLAs.
Analyze ticket data and operational metrics to identify trends and drive process or system improvements to reduce application failures and increase production efficiency.
Develop and maintain support documentation, training materials, and assist in user training to support the waste tracking system and related platforms.
5+ years of experience in application support or related roles.
Graduate degree (any discipline).
Ability to work 5:00pm to 2:00am shift in Hyderabad (transportation provided).
Experience with ServiceNow ticket management and production support of business or plant applications.
Experienced in handling L1/L2 support and end-to-end incident and service request management using ServiceNow.
Familiarity with multiple plant and operations platforms such as Hub Management, Asset Management, and Plant Processes is advantageous though not mandatory.
Proficient in analyzing data and metrics (e.g., Power BI dashboards) for support process improvements and operational KPI enhancement.