KYC Operations Senior Manager - Vice President
Citi (company site, opens in a new tab)6–10 yrsMumbaiOn-siteDirect career pageEst. 25–45 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Lead and provide senior oversight of KYC Operations teams and act as senior escalation point and central coordinator for vendor and third-party interactions.
- Drive the development and execution of the global KYC strategy including the operating model covering people, processes, and technology.
- Manage KYC Operations projects, system enhancements, governance, regulatory compliance, staff training, and continuous improvements to data quality and client service.
Minimum Requirements
- 6-10 years of experience in KYC operations.
- Experience managing teams and team leads.
- Bachelor's degree or equivalent experience; Master's degree preferred.
- Good command of English and intermediate technical skills including Microsoft Office.
Ideal Candidate Profile
- Experienced in driving KYC program governance, compliance with AML regulations, and operational risk management at a senior management level.
- Demonstrates ability to manage complex projects, cross-functional stakeholder engagement, and lead process improvements in a dynamic environment.
- Understands AI concepts relevant to business applications, ethical AI use, and leveraging technology for operational efficiency.