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Niche JD Edwards AMS skillset but senior role in metro locations increases candidate density.
Role requires JD Edwards ERP AMS expertise, making cross-industry transfer difficult.
Explicit 12-15 years and mandatory JD Edwards AMS, ITIL, and ServiceNow experience required.
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Lead end-to-end DATA AMS operations ensuring SLA compliance, incident/problem/change management, and continuous service improvements.
Manage multi-location global delivery teams, coordinate resources, and oversee project schedules and budget adherence.
Act as primary liaison to business and IT stakeholders to maintain high customer satisfaction, governance compliance, and drive automation initiatives.
12-15 years total experience with 10+ years in IT and 5+ years in Data AMS delivery management.
Location flexibility across Pune, Bangalore, Noida, Mumbai, Chennai, Hyderabad required.
Strong functional knowledge of DATA EnterpriseOne modules including Financial Management, Procurement, Inventory, Sales Order, Manufacturing, and Logistics.
Technical expertise in AMS delivery, ITIL processes, ServiceNow or equivalent, and experience managing multi-location global teams.
Experienced in managing high-volume AMS operations with proven success in SLA and KPI achievement.
Skilled in client relationship management and driving governance, reporting, and continuous improvement programs.
Capable of leading distributed teams with strong stakeholder communication and negotiation skills in a complex enterprise environment.