Customer Engagement Executive / Manager
IRIS RegTech Solutions Limited (company site, opens in a new tab)2–5 yrsMumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary relationship manager for assigned global B2B SaaS customers post-implementation, driving user adoption, engagement, and satisfaction.
- Deliver onboarding and training sessions, proactively monitor account health, and resolve client issues to ensure retention and renewals.
- Identify upsell/cross-sell opportunities, collaborate with sales, and relay customer feedback to product teams to shape product roadmap.
Minimum Requirements
- 2–5 years of B2B SaaS experience in Customer Success, Engagement, or Account Management roles.
- Exceptional verbal and written communication skills mandatory.
- Willingness to work across US/EU time zones as needed.
- Prior RegTech or XBRL/iXBRL domain experience is a plus but not required.
Ideal Candidate Profile
- Experienced managing enterprise or global customers in SaaS environments with a strategic and tactical problem-solving mindset.
- High ownership with a customer-first attitude and ability to work independently in cross-functional liaison roles.
- Proven track record in driving customer retention, engagement, and ability to influence product improvements via client feedback.