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Mid-tier enterprise brand, metro Mumbai, mid-level generalist role, and broad cloud/SQL requirements increase competition.
Core support and cloud skills are transferable, though insurance-product experience is preferred.
Explicit 2-5 years requirement plus mandatory SQL Server and Azure skills increases filtering.
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Own end-to-end management of technical support tickets related to Duck Creek applications, emphasizing timely resolution and quality service.
Provide first-line troubleshooting, root cause analysis, and incident documentation while collaborating with development and infrastructure teams to resolve issues and enhance performance.
Identify operational improvements and maintain support knowledge bases to streamline support processes and reduce backlog.
Bachelor's degree in IT, Computer Science, or related field.
2-5 years of experience in application support, IT operations, or similar technical support role.
Proficiency in SQL Server (including T-SQL, replication), Azure services, IIS, SSO/SAML, REST APIs, and debugging/troubleshooting application issues.
Work Location: Must reside within reasonable proximity to specified location; hybrid work schedule with some in-person collaboration expected.
Experience supporting SaaS enterprise software, preferably Duck Creek products or similar insurance technology platforms.
Strong operational focus on incident management and first-line technical support with ability to independently resolve or escalate issues appropriately.
Comfortable working in a flexible, collaborative environment with a customer-oriented mindset and the ability to manage multiple support tasks efficiently.