Application Support Analyst II
Duck Creek Technologies (company site, opens in a new tab)2–5 yrsMumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted on 31 Aug
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Duck Creek Technologies
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Duck Creek Technologies you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own end-to-end management of technical support tickets related to Duck Creek applications, emphasizing timely resolution and quality service.
- Provide first-line troubleshooting, root cause analysis, and incident documentation while collaborating with development and infrastructure teams to resolve issues and enhance performance.
- Identify operational improvements and maintain support knowledge bases to streamline support processes and reduce backlog.
Minimum Requirements
- Bachelor's degree in IT, Computer Science, or related field.
- 2-5 years of experience in application support, IT operations, or similar technical support role.
- Proficiency in SQL Server (including T-SQL, replication), Azure services, IIS, SSO/SAML, REST APIs, and debugging/troubleshooting application issues.
- Work Location: Must reside within reasonable proximity to specified location; hybrid work schedule with some in-person collaboration expected.
Ideal Candidate Profile
- Experience supporting SaaS enterprise software, preferably Duck Creek products or similar insurance technology platforms.
- Strong operational focus on incident management and first-line technical support with ability to independently resolve or escalate issues appropriately.
- Comfortable working in a flexible, collaborative environment with a customer-oriented mindset and the ability to manage multiple support tasks efficiently.