Customer Success Manager – Collections | APAC
Tracxn Technologies Limited (company site, opens in a new tab)2–6 yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Manage a portfolio of customer accounts to drive timely payment collections and reduce revenue leakage.
- Engage regularly with customers and internal teams to identify and resolve payment delays and blockers.
- Handle customer concerns related to discounts, pricing, and service issues while balancing business objectives and customer satisfaction.
Minimum Requirements
- 2–6 years of experience in Collections, Customer Success, Account Management, or similar B2B roles.
- Strong written and verbal communication skills with phone and email etiquette.
- Ability to engage confidently with senior stakeholders such as CXOs, Partners, VCs, Finance, and Procurement teams.
- Work Experience Required: 2–6 years as specified; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing multiple B2B accounts with a focus on collections and customer relationship management.
- Skilled in negotiation, objection handling, and resolving payment-related issues with commercial awareness.
- Comfortable interacting with senior and global stakeholders to tactfully drive payment closure and minimize churn.