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Mid-level CSM title, 2–6 years range, metro location, and broadly transferable skills increase applicant competition.
B2B customer success skills transferable across industries, but collections experience adds domain specificity.
Explicit years requirement and domain-specific collections/customer-success experience, but no mandatory certifications or niche tech filters.
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Manage a portfolio of customer accounts to drive timely payment collections and reduce revenue leakage.
Engage regularly with customers and internal teams to identify and resolve payment delays and blockers.
Handle customer concerns related to discounts, pricing, and service issues while balancing business objectives and customer satisfaction.
2–6 years of experience in Collections, Customer Success, Account Management, or similar B2B roles.
Strong written and verbal communication skills with phone and email etiquette.
Ability to engage confidently with senior stakeholders such as CXOs, Partners, VCs, Finance, and Procurement teams.
Work Experience Required: 2–6 years as specified; Notice Period: Not explicitly mentioned in the JD.
Experienced in managing multiple B2B accounts with a focus on collections and customer relationship management.
Skilled in negotiation, objection handling, and resolving payment-related issues with commercial awareness.
Comfortable interacting with senior and global stakeholders to tactfully drive payment closure and minimize churn.