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Metro mid-level ServiceNow role with 5+ years and broad module requirements attracts moderate competition.
Role requires platform-specific ServiceNow expertise, making hires less transferable across unrelated domains.
Mandatory 5+ years ServiceNow experience and ServiceNow CSA certification make shortlisting highly restrictive.
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Lead and manage end-to-end implementations of ServiceNow ITOM and related modules (IRM, CSM, SPM, Service Portal).
Conduct client workshops to gather business requirements and translate them into customized ServiceNow solutions.
Provide user training, documentation, and post-implementation support; act as single point of contact for issue resolution and continuous improvement.
Minimum 5+ years of hands-on ServiceNow development experience.
Mandatory experience with ServiceNow modules: CMDB, Service Catalog, IRM, SPM, CSM, Service Portal.
Required Certification: ServiceNow Certified System Administrator (CSA).
Bachelor’s degree in Computer Science, Information Systems, or related field.
Experienced in client engagement involving workshops and executive stakeholder management.
Proven ability to design and configure multiple ServiceNow modules aligned with ITIL and ITSM best practices.
Comfortable working in cross-functional and global teams with exposure to digital transformation projects.