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Tier-1 bank, mid-level managerial role in metro with common apps-support skills drives high applicant competition.
Core incident management and monitoring skills are transferable, but banking/trader liaison raises domain-specific sensitivity.
Explicit 5–8 year requirement, domain experience and bank regulatory environment create strict shortlisting.
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Lead and supervise an applications support team, owning operational performance, resource management, and issue escalation processes.
Oversee resolution of major system outages and ensure communication to stakeholders; manage start-of-day checks, continuous monitoring, and regional handovers.
Drive support projects and initiatives improving stability, efficiency, and effectiveness; participate in application release lifecycle including post-release checks.
5-8 years experience in applications support with people management responsibility.
Bachelor’s/University degree or equivalent experience.
Experience with real-time monitoring systems.
Work Experience Required: 5-8 years in relevant apps support role.
Experienced in managing technical support teams with responsibility for personnel decisions and development.
Strong communicator capable of influencing stakeholders and coordinating between users, technology groups, and vendors.
Ability to prioritize effectively, manage risks, and maintain operational stability in a high-pressure environment.