Manager - Vendor Management, Collection Telecalling
Small Business Investment Company (SBIC) program — U.S. Small Business Administration (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 12–20 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Manage channel partners responsible for telecalling within the Collections portfolio.
- Execute and track collection strategies, monitor partner performance, and optimize portfolio segmentation to enhance collection efficiency.
- Ensure compliance, conduct quality audits, coordinate business continuity for collection systems, and oversee agency payouts aligned with SLAs.
Minimum Requirements
- Post-Graduate or Graduate degree in any discipline.
- Experience managing large distributed vendor teams.
- Credit Card industry knowledge with a strong understanding of collection processes and dialer strategies.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in credit card collections with hands-on knowledge of vendor and telecalling management.
- Capable of strategic portfolio segmentation and performance optimization using data-driven insights.
- Skilled in stakeholder management, process adherence, and ensuring compliance in high-volume collection environments.