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Medium: strong brand and metro location increase competition, but role-specific collections/vendor skills narrow candidate pool.
Medium: collections and vendor management skills transfer across finance and BPO, but credit-card knowledge is preferred.
Medium: no explicit years but domain-specific collections, dialer and compliance experience expected.
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Manage channel partners responsible for telecalling within the Collections portfolio.
Execute and track collection strategies, monitor partner performance, and optimize portfolio segmentation to enhance collection efficiency.
Ensure compliance, conduct quality audits, coordinate business continuity for collection systems, and oversee agency payouts aligned with SLAs.
Post-Graduate or Graduate degree in any discipline.
Experience managing large distributed vendor teams.
Credit Card industry knowledge with a strong understanding of collection processes and dialer strategies.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in credit card collections with hands-on knowledge of vendor and telecalling management.
Capable of strategic portfolio segmentation and performance optimization using data-driven insights.
Skilled in stakeholder management, process adherence, and ensuring compliance in high-volume collection environments.