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Tier-1 brand, generalist technical analyst title, early-mid level, and metro hiring increase candidate competition.
Requires HR-systems and Workday configuration experience, making cross-industry transfer moderately sensitive.
Requires HR-systems and specific tool experience (Workday, ServiceNow) but has no explicit years threshold.
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Own Tier 2/3 triage and capability support for HR systems including Workday, Paradox, HiredScore, and Phenom.
Configure, test defect fixes and low-complexity change requests while maintaining documentation and conducting impact analysis for system changes.
Lead continuous improvement by analyzing exceptions, providing recommendations, and ensuring compliance with policies and data protection laws.
Proven experience supporting HR systems or IT operations with independent Tier 2/3 support and system configuration ability.
Hands-on experience with ticketing tools such as ServiceNow and Jira, and basic configuration in HR tools like Workday and Paradox.
Experience in incident and defect management, user support/helpdesk, and working with stakeholders or vendors.
Work Experience Required: Not explicitly mentioned in the JD.
Specialist in HR systems processes within shared service or digital service operations environment.
Execution-focused with strong problem-solving, case management, and stakeholder coordination skills.
Experienced in process design, business requirement gathering, and able to influence and communicate effectively across teams.