Support Operations Engineer - Intermediate
Equifax Inc. (company site, opens in a new tab)2+ yrsPuneHybridDirect career pageEst. 8–18 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end client support for BusinessConnect Salesforce application, resolving high-urgency incidents within SLA timelines.
- Design, test, and deploy Apex, LWC, and Salesforce Flow hotfixes, and manage API/data diagnostics to ensure platform stability.
- Lead ticket intake via ServiceNow, translate defects into Jira user stories, monitor SLA compliance, and manage Salesforce user licenses and permissions.
Minimum Requirements
- Bachelor's degree preferred in Computer Science, MIS, or Mathematics.
- Salesforce Certified Platform Developer I and Salesforce Certified Administrator credentials required.
- Minimum 2 years experience in Apex development and Salesforce administration including Classic and Lightning.
- Experience with Jira, ServiceNow, and working in a technical support role with SLA-driven incident resolution.
Ideal Candidate Profile
- Proven ability to handle high-pressure production outages and communicate clearly with clients under stress.
- Strong background in Salesforce development and administration with expertise in asynchronous processing and data querying (SOQL).
- Experience in agile support environments managing Kanban boards and translating defects into actionable technical user stories.