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Tier-1 brand but niche Salesforce skillset plus mid-level role in metro increases applicant density.
Salesforce developer/support skills transfer across industries, but platform-specific certifications create moderate industry bias.
Mandatory Salesforce certifications, 2+ years Apex/Admin experience, and on-call requirement make filters strict.
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Own end-to-end client support for BusinessConnect Salesforce application, resolving high-urgency incidents within SLA timelines.
Design, test, and deploy Apex, LWC, and Salesforce Flow hotfixes, and manage API/data diagnostics to ensure platform stability.
Lead ticket intake via ServiceNow, translate defects into Jira user stories, monitor SLA compliance, and manage Salesforce user licenses and permissions.
Bachelor's degree preferred in Computer Science, MIS, or Mathematics.
Salesforce Certified Platform Developer I and Salesforce Certified Administrator credentials required.
Minimum 2 years experience in Apex development and Salesforce administration including Classic and Lightning.
Experience with Jira, ServiceNow, and working in a technical support role with SLA-driven incident resolution.
Proven ability to handle high-pressure production outages and communicate clearly with clients under stress.
Strong background in Salesforce development and administration with expertise in asynchronous processing and data querying (SOQL).
Experience in agile support environments managing Kanban boards and translating defects into actionable technical user stories.