Manager - Quality Excellence
EXL (company site, opens in a new tab)6+ yrsNoidaHybridDirect career pageEst. 9–16 LPA
Posted on 31 Aug
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at EXL
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at EXL you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Drive process management rigor to ensure superior service delivery by meeting or exceeding accuracy and SLA targets.
- Develop and support process improvement and innovation strategies for client businesses in collaboration with transformation, technology, and operations teams.
- Lead QA setup, benchmarking, and quality program delivery including supporting business development initiatives and client engagements related to quality management.
Minimum Requirements
- Minimum 6 years total work experience with at least 2 years in BPO/ITES industry.
- Experience in process management and quality assurance programs.
- Involvement in client requirement gathering, SLA setting, and QA planning.
- Work Experience Required: Minimum 6 years total, 2 years relevant in BPO/ITES.
Ideal Candidate Profile
- Experienced in managing quality assurance processes within BPO/ITES environments.
- Comfortable interacting extensively with clients to define requirements and set benchmarks.
- Capable of supporting cross-functional teams on transformation and improvement projects with a quality perspective.