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Mid-level manager, common Quality title, metro Noida location, and known employer increase candidate competition.
Requires BPO/ITES experience and QA process expertise, limiting cross-industry transferability.
Explicit six-year minimum and two-year BPO experience requirement create strict shortlisting filters.
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Drive process management rigor to ensure superior service delivery by meeting or exceeding accuracy and SLA targets.
Develop and support process improvement and innovation strategies for client businesses in collaboration with transformation, technology, and operations teams.
Lead QA setup, benchmarking, and quality program delivery including supporting business development initiatives and client engagements related to quality management.
Minimum 6 years total work experience with at least 2 years in BPO/ITES industry.
Experience in process management and quality assurance programs.
Involvement in client requirement gathering, SLA setting, and QA planning.
Work Experience Required: Minimum 6 years total, 2 years relevant in BPO/ITES.
Experienced in managing quality assurance processes within BPO/ITES environments.
Comfortable interacting extensively with clients to define requirements and set benchmarks.
Capable of supporting cross-functional teams on transformation and improvement projects with a quality perspective.