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Tier-1 brand plus Bangalore location and mid-level 5-year role increase competition despite SASE specialization.
High: role requires specialized network security and vendor-specific SASE/firewall expertise, limiting industry transferability.
Explicit 5+ years requirement and mandatory SASE/VPN/firewall expertise imply high filter strictness.
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Provide Tier 3 technical support for complex escalations and act as subject matter expert.
Manage full lifecycle of support cases including fault isolation and root cause analysis with detailed RCA documentation.
Collaborate cross-functionally with engineering and product teams to file bugs, advocate feature requests, and develop technical documentation.
Minimum 5 years in a customer-facing technical support role.
Expert knowledge of Remote Access VPN (IPSEC, PKI & SSL), TCP/IP, Authentication Protocols (LDAP, RADIUS), Firewall Central Management, and multi-factor authentication systems.
Experience with core security services such as IDS/IPS and next-generation firewalls.
Bachelor's degree in Computer Science, IT, or related technical field preferred; relevant certifications (PCNSA, PCNSe, CISSP) preferred; immigration sponsorship not available.
Experienced in independently debugging complex, mixed-protocol networks across Windows, Linux, and macOS platforms.
Ability to lead technical training and swarming sessions to elevate support team capabilities.
Familiarity with competitor security products (Cisco, Checkpoint, Juniper, Fortinet) and effective cross-team collaboration with engineering/product teams.