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Tier-1 brand, metro location, generalist IT support role increases applicant competition.
Core ITSM and incident management transferable, but financial services knowledge increases domain specificity.
No explicit years but financial services, ITIL, and ServiceNow expectations create moderate filtering.
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Lead communication and coordination with technology teams and business partners on incidents, changes, problems, disaster recovery plans, and capacity planning.
Facilitate and support Incident, Change, and Problem Management processes including high/critical incident coordination and reporting.
Coordinate disaster recovery plan reviews, testing, and business continuity activities while ensuring SLA adherence and compliance with support policies.
College or University degree and/or relevant proven work experience.
Experience in Financial Services Industry is a plus but not mandatory.
Knowledge or application of ITIL methodology is a plus but not mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in incident, change, and problem management in a technology support or availability role, preferably in financial services.
Able to handle cross-functional coordination and communication with business partners and multiple support teams.
Comfortable working in an environment requiring process improvement, reporting, and participation in Agile process transformation.