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Metro location, common Scrum Master role, and recognizable employer create moderate candidate competition.
Core Agile skills are transferable across industries, though banking/contact-center experience increases fit sensitivity.
Explicit 6+ years requirement and mandatory CSM/SAFe certification increase screening strictness.
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Lead and manage delivery activities of multiple high-performing Scrum/Kanban teams for Strategic Initiatives within Global Operations Initiatives & Technologies adhering to Agile and SAFe principles.
Collaborate with Agile team members, product owners, engineering, business stakeholders, and ART leadership to ensure timely execution and delivery of digital-first prioritized initiatives.
Facilitate all Agile ceremonies, manage sprint execution, remove blockers, and drive continuous improvement to maximize customer satisfaction, velocity, and delivery predictability.
Bachelor's Degree in any discipline with minimum 6+ years overall experience or 8+ years if no degree.
Minimum 3 years experience in developing and implementing information systems.
Certified Scrum Master (CSM) or SAFe certification is mandatory.
Work Experience Required: Minimum 6+ years overall, specific to Agile/Scrum delivery roles.
Experienced in leading multiple cross-functional Agile teams in a SAFe environment with strong application of Agile frameworks and Lean-Agile mindset.
Skilled in stakeholder management and communication across diverse audiences including executives and global teams.
Proven ability to manage large projects in financial services or banking sectors, with experience organizing offshore and vendor teams.