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Job Description
Structured overview of role & requirementsAbout This Role
Provide day-to-day operational management of customers' Commvault solutions including troubleshooting and resolving complex technical issues.
Install, configure, and migrate backup infrastructure components such as agents, applications, databases, and hypervisors as per customer and design specifications.
Architect and propose Commvault software solutions to enhance customer deployments and work with development teams on software enhancements.
Minimum Requirements
Bachelor's degree in Engineering (Computer Science/IT/Electronics) or Bachelor plus Master of Computer Application.
9+ years of relevant experience in Technical Support, Professional Services, Managed Services, or Backup Administration with Commvault or similar backup products.
Strong technical skills in Networking, Storage, Linux OS, TCP/IP, SCSI/iSCSI/Fibre Channel, Commvault implementation and troubleshooting, backup/recovery for Microsoft 365, Microsoft Applications, databases (Oracle, SAP/HANA), and familiarity with Public and Private Cloud platforms.
Advanced communication skills for interacting with customers and internal teams; ability to work independently and prioritize in high-volume environments.
Ideal Candidate Profile
Experienced in hands-on Commvault implementation and advanced troubleshooting within managed services or enterprise backup environments.
Comfortable architecting solutions and collaborating with development teams to enhance product offerings and customer configurations.
Proficient in diverse backup technologies including cloud platforms (AWS, Azure, GCP), virtualization (VMware, Hyper-V), and capable of managing complex, multi-application backup scenarios.