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Hybrid metro TAM, common title and 3+ years experience produce high applicant competition.
Requires WFM, retail/hospitality and integration experience limiting cross-industry transferability.
Explicit 3+ years plus required integration and WFM domain skills make shortlisting moderately strict.
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Act as the primary technical contact for assigned customer accounts, providing dedicated support and relationship management.
Provide expert guidance on system configuration, optimization, and issue resolution related to the workforce management platform.
Coordinate with internal teams (Support, Engineering, Product) to drive resolution of complex technical issues and support feature adoption aligned to customer goals.
Minimum 3+ years of experience in Technical Account Management or relevant roles involving implementation/configuration of workforce management solutions.
Bachelor's degree or equivalent experience required.
Technical knowledge of integration platforms such as Workato (preferred), Dell Boomi, Jitterbit, or SnapLogic.
Strong root cause analysis skills to diagnose software, configuration, or user errors.
Experienced managing multiple stakeholders and competing priorities in customer-facing technical roles.
Familiar with workforce management challenges and operating environments like retail, hospitality, or restaurants.
Comfortable working in agile software environments with tools like Jira, GitHub, Jenkins; able to translate technical details to non-technical audiences effectively.