Technical Account Manager (TAM)
Legion Technologies (company site, opens in a new tab)3+ yrsBengaluru, PuneHybridDirect career pageEst. 10–20 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Act as the primary technical contact for assigned customer accounts, providing dedicated support and relationship management.
- Provide expert guidance on system configuration, optimization, and issue resolution related to the workforce management platform.
- Coordinate with internal teams (Support, Engineering, Product) to drive resolution of complex technical issues and support feature adoption aligned to customer goals.
Minimum Requirements
- Minimum 3+ years of experience in Technical Account Management or relevant roles involving implementation/configuration of workforce management solutions.
- Bachelor's degree or equivalent experience required.
- Technical knowledge of integration platforms such as Workato (preferred), Dell Boomi, Jitterbit, or SnapLogic.
- Strong root cause analysis skills to diagnose software, configuration, or user errors.
Ideal Candidate Profile
- Experienced managing multiple stakeholders and competing priorities in customer-facing technical roles.
- Familiar with workforce management challenges and operating environments like retail, hospitality, or restaurants.
- Comfortable working in agile software environments with tools like Jira, GitHub, Jenkins; able to translate technical details to non-technical audiences effectively.