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Strong brand, mid-level generalist role, metro location, and broad skillset increase applicant competition.
Core infrastructure and system-administration skills are highly transferable across industries.
Explicit 2+ years plus many mandatory system-administration, Windows, VMware, AD, and ITIL skills.
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Support implementation of business technology solutions and assess impact of hardware, software, and schedule changes.
Monitor scheduled batch jobs, validate application stability, and audit complex critical systems to minimize business disruption.
Provide technical recommendations, collaborate with stakeholders, and manage incidents aiming to reduce infrastructure failures impact.
Minimum 2+ years of technology operations experience or equivalent through work, training, military experience, or education.
Proficient knowledge of Microsoft Operating Systems (Windows 7, 10, 11) is mandatory.
Understanding of network terminologies and hands-on basic to intermediate experience with Cisco products and LAN/WAN networks.
Minimum degree and ITIL certification required.
Experience with system administration, desktop troubleshooting, Windows Server administration, and incident and problem management.
Ability to manage SLAs and priorities in a managed services environment, with customer service and communication skills.
Familiarity with Apple OS and hardware support, Microsoft technologies (AD, Exchange, Office 365, Intune MDM), and knowledge of VMware, Azure Cloud concepts, and ITIL processes.