Back
Tier-1 brand, common HR shared-services role, and metro location increase applicant density.
HR shared-services skills and Workday experience transfer across industries, so background fit sensitivity is low.
No explicit years but requires HR domain expertise and Workday familiarity, making filters moderately strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Respond promptly and accurately to global HR inquiries spanning employee lifecycle topics such as recruitment, visa management, employee relations, rewards, payroll, benefits, performance management, and terminations, ensuring adherence to service level agreements.
Escalate complex HR issues with proper documentation and collaborate with HRIS and other HR teams to resolve or prevent recurring problems and support higher-complexity HR transactions and projects.
Train new HR Tier 1 staff, support team members, ensure audit compliance, manage confidential data securely, identify and implement process improvements, and contribute to the HR knowledgebase.
Proficiency in English (spoken and written).
Strong knowledge of HR concepts and terminology with customer service experience.
Experience handling global or multi-regional HR operations and employee inquiries: Not explicitly mentioned in the JD but implied by the role.
Workday experience is a plus but not mandatory.
Experienced in a global HR shared services environment with exposure to diverse HR functions and employee lifecycle processes.
Capable of independently managing complex inquiries and HR transactions with minimal supervision, demonstrating strong problem-solving and organizational skills.
Operates flexibly and professionally across cultural differences, ensures compliance with legal and confidentiality standards, and effectively contributes to process improvements and team knowledge development.