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Metro location and reputable employer but niche HR-systems specialization limits applicant density.
Role requires domain-specific HR systems (Workday) skills, making cross-industry transferability limited.
No explicit years but mandatory HR-systems configuration and Tier2/3 support skills imply moderate filtering.
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Own Tier 2/3 triage and capability support for HR systems like Workday, Paradox, HiredScore, Phenom.
Configure, test defect fixes, and handle low-complexity change requests for TA systems.
Maintain documentation, conduct impact analysis for system changes, ensure compliance with standard procedures and data protection policies.
Experience supporting HR systems or IT operations with independent Tier 2/3 support management.
Hands-on experience with ticketing tools such as ServiceNow and Jira.
Basic configuration experience in HR tools like Workday and Paradox.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in shared service organizations and familiar with process design, mapping, and business requirement gathering.
Demonstrates strong problem-solving, case management, and stakeholder coordination skills.
Able to manage system defect resolution and user support independently with effective communication skills.