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JLPT-required niche reduces applicants, but Gurgaon metro and mid-level role increase competition.
High—Japanese fluency and ITSM/client-specific skills limit cross-industry transferability.
Requires JLPT N2, minimum five years, and ITSM tool experience, making filters strict.
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Manage systems data and provide day-to-day IT solutions and security compliance for Japanese clients.
Oversee and prioritize ticket queues, collaborating with technicians to deliver effective client solutions.
Recommend modernization options, identify new business opportunities, and cultivate relationships across teams and stakeholders.
Fluent in Japanese (JLPT N2 or above) and English, both written and verbal.
At least 5 years of experience in a similar IT or technical role, preferably with Japanese clients or multicultural teams.
Experience with IT service management tools such as ServiceNow or Jira.
Work Experience Required: Minimum 5 years in relevant role.
Experienced in managing technical client relationships, especially with Japanese-speaking clients.
Skilled at multitasking and working independently in a dynamic IT environment.
Capable of explaining technical information to non-technical stakeholders and collaborating across diverse teams.