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Strong employer brand and metro location increase interest, but seniority and niche customer-success focus limit density.
Role demands deep tech/customer-success recruiting expertise, reducing transferability from unrelated industries.
Explicit 15+ years requirement plus leadership and high-volume customer-success recruiting make screening highly selective.
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Lead and execute high-volume recruitment strategies specifically for building a diverse, high-performing customer success team aligned with company growth objectives.
Manage and mentor a team of recruitment professionals, overseeing full-cycle recruitment from requisition to onboarding, ensuring hiring of top-tier candidates.
Collaborate with senior leadership and cloud leaders to align talent acquisition with business goals and headcount strategies, using data to optimize recruitment processes.
15+ years of total recruiting experience with at least 8+ years leading high-volume customer success hiring teams.
Proven experience as a trusted advisor to business leaders with a strong understanding of customer success recruitment needs.
Experience managing specialized technical recruitment teams and hiring in fast-paced environments.
Work Experience Required: 15+ years recruiting experience, 8+ years leading high-volume customer success recruitment teams.
Experienced leader with strategic recruitment skills focused on customer success and technology talent acquisition at scale.
Proficient in data-driven recruitment and establishing KPIs and metrics to improve hiring efficacy.
Skilled at stakeholder management, able to partner with executive and cloud leadership to align recruitment with business objectives and workforce planning.