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Tier-1 brand, Mumbai metro, and broad Sales Operations skillset drive high candidate competition.
Core Sales Operations and CRM skills transfer across industries, though financial-services experience is preferred.
Explicit 7+ years, 3+ years leadership, and mandatory Salesforce/SQL experience make shortlisting strict.
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Lead and manage the Mumbai Sales Operations / GTM Operations team, driving sales process discipline, CRM platform adoption, data quality, and operational governance.
Own Salesforce CRM administration, adoption initiatives, user enablement, reporting accuracy, and pipeline discipline across the global GTM ecosystem.
Partner with global and local stakeholders to identify process gaps, support AI/automation projects, oversee reporting, and deliver projects with measurable business outcomes.
Bachelor's degree in Technology, Analytics, Computer Science, or related field.
7+ years experience in Sales Operations, Revenue Operations, CRM Operations, Data Governance, Business Operations, or GTM Technology.
3+ years leadership experience including project or people management.
Experience supporting Salesforce CRM or similar enterprise platforms with basic SQL skills for data validation and analysis.
Experienced in managing and scaling Sales Operations within global matrix environments supporting multiple stakeholders and time zones.
Skilled in integrating CRM systems with data governance and analytics platforms like Snowflake and driving AI/automation initiatives to improve sales productivity.
Capable of strategic partnership with business and technology teams to translate complex requirements into process improvements, platform enhancements, and adoption strategies.