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Tier-1 brand, metro location, early-mid generalist operations role with broad skill requirements increases applicant competition.
Commodity and trading exposure requirement makes background fit highly industry-specific.
Explicit 2+ years and required commodity/trading exposure create medium shortlisting strictness.
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Support trade operations and customer service on ICE Endex Spot platform for European physical gas markets.
Ensure compliance with nomination timelines for transmission system operators related to pipeline flow scheduling.
Monitor system health, produce operational reports, update procedures, and handle trade disputes and customer queries.
Bachelor's Degree required.
Minimum 2 years of customer service/support experience.
Exposure to commodity markets, financial trading, or equity brokerage is essential; futures markets exposure is a plus.
Ability to work varying shifts and weekends.
Experience in commodity or financial trading environments indicating operational familiarity with trading systems.
Detail-oriented with strong problem-solving skills suitable for managing multiple priorities under pressure.
Comfortable with customer-facing roles requiring professional communication and quick dispute resolution.