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Mid-level, generalist field operations role in Bangalore at a known IT services employer increases applicant competition.
Requires field services and technician coordination experience, limiting transferability across unrelated industries.
Explicit 4-6 years requirement and optional certifications moderately tighten shortlisting.
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Ensure highest support level for escalated client and Field Services inquiries, resolving difficult or unique issues.
Manage and track engineer utilization, review ticket assignments, and oversee scheduling.
Lead global process improvement initiatives, perform root cause analysis, and liaise between clients, stakeholders, and leadership.
Minimum 4-6 years of experience in relevant area of responsibility.
High School Diploma or GED required; technical certification or Associate Degree may be required.
Experience with managing escalated client/Field Services support and team coordination.
Notice period: Not explicitly mentioned in the JD.
Experienced in managing technical support operations with escalated issue resolution and team utilization tracking.
Skilled in process improvement and root cause analysis within a global operational context.
Capable of cross-functional coordination between clients, field teams, and leadership to ensure service quality.