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Metro location and generalist managerial role increase applicant density, balanced by senior experience requirement.
Skills transferable across sectors but domain-specific delivery and sales requirements need relevant experience.
Explicit 7–10 years plus required sales/customer-service experience and people leadership make filters strict.
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Manage and oversee a department with up to 45 direct and indirect reports, ensuring team performance and quality of deliverables.
Maintain and improve customer satisfaction by tracking service metrics, solving reliability issues, and formulating employee retention plans.
Lead hiring, training, and development activities; establish and implement policies, goals, and procedures to drive operational excellence.
Bachelor's Degree or equivalent required.
7 to 10 years of relevant work experience required, including sales and customer service.
Experience in high-volume, business-to-business solution selling mandatory.
Ability to work with minimal travel and handle confidential data regularly.
Proven leadership skills managing medium to large teams and cross-functional coordination across geographies (US and India).
Strong background in customer service and project management with a focus on quality control and operational improvements.
Experienced in strategic planning, resource planning, and employee retention strategies within a service delivery or operations environment.