Implementation Manager, EOR
Rippling (company site, opens in a new tab)3+ yrsBengaluruHybridDirect career pageEst. 14–22 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end customer experience for Global Employer of Record (EOR) implementations from kickoff to launch on agreed customer timelines.
- Ensure customer success through education, advising, and resolving implementation issues independently, managing up to 25–50 projects concurrently.
- Collaborate with internal teams to improve implementation processes, document best practices, and support new product features deployment.
Minimum Requirements
- Minimum 3 years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company.
- Able to work PST shift (8 PM to 4 AM IST) as required by the role.
- Proven project management skills with ability to handle multiple concurrent implementations on time.
- Strong problem-solving skills and customer experience delivery focus.
Ideal Candidate Profile
- Experienced operating autonomously in fast-changing and ambiguous environments, taking ownership of issues and driving to resolution.
- Skilled at navigating diverse stakeholders across executive, HR, Finance, IT, and Operations functions.
- Familiarity with HCM-related customer-facing roles (HR, Payroll, Benefits, PEO) or tools such as JIRA, SFDC, and G Suite is a bonus but not mandatory.