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Strong employer brand, common mid-level implementation title, PST-shift metro role increases competition.
Requires EOR/HCM domain knowledge and country-specific expertise, limiting cross-industry transferability.
Explicit 3-year SaaS implementation requirement plus project ownership and EOR domain knowledge raises selectivity.
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Own the end-to-end customer experience for Global Employer of Record (EOR) implementations from kickoff to launch on agreed customer timelines.
Ensure customer success through education, advising, and resolving implementation issues independently, managing up to 25–50 projects concurrently.
Collaborate with internal teams to improve implementation processes, document best practices, and support new product features deployment.
Minimum 3 years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company.
Able to work PST shift (8 PM to 4 AM IST) as required by the role.
Proven project management skills with ability to handle multiple concurrent implementations on time.
Strong problem-solving skills and customer experience delivery focus.
Experienced operating autonomously in fast-changing and ambiguous environments, taking ownership of issues and driving to resolution.
Skilled at navigating diverse stakeholders across executive, HR, Finance, IT, and Operations functions.
Familiarity with HCM-related customer-facing roles (HR, Payroll, Benefits, PEO) or tools such as JIRA, SFDC, and G Suite is a bonus but not mandatory.