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Metro location, mid-level generalist support title, 3–6 years experience, and a well-known vendor increase applicant competition.
Infrastructure and virtualization skills are transferable across industries, though Veeam-specific experience increases domain specificity.
Multiple explicit years, product-specific experience, and desired certifications create high shortlisting strictness.
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Provide expert technical support and troubleshooting for Veeam products and related virtualization, OS, network, and application issues via phone, email, and web conferencing.
Serve as point of contact for high priority complex issues including on-call responsibilities and collaborate with sales and account managers.
Train and mentor junior engineers and contribute to Veeam’s knowledge base documentation.
3+ years experience with VMware or Microsoft virtualization technologies.
3+ years Windows infrastructure experience including IIS, Exchange, SQL, and Domain Controller.
5 years client/customer support experience at Level II or III with problem resolution skills; at least 1 year as Veeam Support Specialist Engineer or equivalent.
Strong networking background; relevant certifications like VCP/MSCE desired; combined Windows and Linux server administration experience (3-5 years).
Experienced in troubleshooting complex virtualization and infrastructure environments related to Veeam Availability Suite.
Able to manage high priority incidents with effective communication to technical and non-technical stakeholders.
Capable of knowledge sharing and mentoring within support teams to maintain high customer satisfaction and performance standards.