MS Engineer, SAN L1
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 4.5–6.5 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Serve as first point of contact for clients to ensure operational IT infrastructure and systems.
- Proactively monitor and resolve standard/low-complexity technical incidents across two or more tech domains such as Cloud, Security, Networking, Applications, or Collaboration, aiming to meet all SLA conditions.
- Perform routine maintenance (patching, configuration), contribute to disaster recovery tests, maintain knowledge articles, and support project work as needed.
Minimum Requirements
- Entry-level experience in troubleshooting/support within security, network, data center, systems, or storage in medium to large ICT organizations.
- Basic knowledge of management agents, redundancy concepts, and ITIL processes.
- Bachelor’s degree or equivalent qualification in IT or Computing (or equivalent work experience).
- Workplace type: On-site. Work Experience Required: Entry-level (exact duration not explicitly mentioned).
Ideal Candidate Profile
- Comfortable working across multiple technology domains with proficiency in ITSM tools and ticket handling according to SOPs.
- Able to provide client-centric service with strong communication skills adapted to diverse cultural and social groups.
- Capable of planning and adapting to changing circumstances while maintaining discipline in incident resolution and escalation.