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Tier-1 employer, metro location, and broad entry-level infrastructure role increases applicant competition.
Entry-level infrastructure and support skills are broadly transferable across industries.
Basic ITIL/process knowledge and domain skills required, but no strict years or mandatory certifications.
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Serve as first point of contact for clients to ensure operational IT infrastructure and systems.
Proactively monitor and resolve standard/low-complexity technical incidents across two or more tech domains such as Cloud, Security, Networking, Applications, or Collaboration, aiming to meet all SLA conditions.
Perform routine maintenance (patching, configuration), contribute to disaster recovery tests, maintain knowledge articles, and support project work as needed.
Entry-level experience in troubleshooting/support within security, network, data center, systems, or storage in medium to large ICT organizations.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor’s degree or equivalent qualification in IT or Computing (or equivalent work experience).
Workplace type: On-site. Work Experience Required: Entry-level (exact duration not explicitly mentioned).
Comfortable working across multiple technology domains with proficiency in ITSM tools and ticket handling according to SOPs.
Able to provide client-centric service with strong communication skills adapted to diverse cultural and social groups.
Capable of planning and adapting to changing circumstances while maintaining discipline in incident resolution and escalation.