MS Engineer L2, Linux
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Maintain and monitor client IT infrastructure to proactively identify and resolve technical incidents and problems.
- Manage work queues and ensure incident/request resolution within agreed SLAs, including ticket updates and quality audits.
- Collaborate with teams for second-level support, execute changes following change management processes, and support automation and disaster recovery tasks.
Minimum Requirements
- Moderate experience in managed services roles handling cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow.
- Familiarity with ITIL processes and experience working with vendors and third parties.
- Bachelor's degree in IT/Computing or equivalent work experience; Workplace type: On-site.
Ideal Candidate Profile
- Experienced in managing multi-technology IT infrastructure and second-level support within Managed Services environments.
- Operates effectively under pressure with strong client focus and cross-cultural communication skills.
- Experienced in change management, incident quality auditing, and collaborating with automation teams.