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Tier-1 employer, metro location, mid-level generalist managed-services role increases candidate competition.
Infrastructure and managed-services skills are broadly transferable across industries.
Requires ITIL, ServiceNow familiarity and vendor experience but no explicit years or mandatory certifications.
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Monitor, identify, investigate, and resolve technical incidents and problems in client IT infrastructure.
Manage work queues by addressing incidents and requests within SLAs, documenting actions taken.
Collaborate with teams and clients to provide 2nd level support, execute changes, and assist in disaster recovery testing.
Moderate experience in managed services handling cross-technology infrastructure.
Knowledge of ticketing tools, preferably ServiceNow.
Familiarity with ITIL processes and experience with vendors/third parties.
Bachelor's degree in IT/Computing or equivalent work experience; work location is on-site.
Experienced in multi-technology managed services environments with operational responsibility for incident and change management.
Able to work under pressure, manage client escalations, and communicate across diverse cultures.
Comfortable adapting to changing circumstances and collaborating with automation and L1 teams.