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Strong Tier-1 brand and metro Hyderabad increase competition, but niche onboarding specialization moderates applicant density.
Role requires managed-services onboarding and enterprise IT experience, moderately transferable across industries.
Required ITIL certification and seasoned onboarding experience without explicit years creates moderate shortlisting rigidity.
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Own and coordinate the entire client onboarding lifecycle to ensure reduced cycle time from initiation to invoicing.
Provide training and ongoing support to clients to improve onboarding efficiency and client experience.
Manage onboarding risks, plan service onboarding projects against timelines and budgets, and ensure smooth handover to operations teams.
Bachelor’s degree or equivalent in Information Technology or related field.
ITIL Foundation certification mandatory; PMBOK and/or Prince II certifications preferred.
Seasoned experience in services onboarding/transition management within a large technology services environment.
Work Experience Required: Seasoned project management experience; exact years not explicitly mentioned.
Experienced in managing large-scale enterprise service onboarding or transition projects with demonstrated delivery success.
Strong stakeholder management skills to foster relationships with internal teams and external clients.
Comfortable working in a global, hybrid environment with cross-time-zone coordination and proactive communication.