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Tier-1 brand, metro location, mid-level generalist title and broad skills create high candidate competition.
Requires managed-services, ITIL, and enterprise tooling expertise, so candidates from other industries fit poorly.
Mandatory onboarding/project experience and ITIL certification required, but no explicit years specified.
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Manage and coordinate the full client onboarding process to reduce onboarding cycle time from initiation to invoicing.
Provide training and support to clients and internal teams to improve client adoption of managed services.
Plan, facilitate, and report on all onboarding engagements while managing project risks and ensuring smooth handover to operations.
Bachelor's degree or equivalent in Information Technology or related field.
ITIL Foundation certification is mandatory; PMBOK and/or Prince II certification preferred.
Seasoned experience in services onboarding/transition management within a large technology services environment.
Work Experience Required: Seasoned project management experience and Enterprise Service industry knowledge required.
Experienced in service onboarding/transition management with a methodology-driven approach.
Strong stakeholder management skills including coordination with clients and internal teams across time zones.
Able to independently manage onboarding projects while mitigating risks and delivering against schedules and budgets in a hybrid work environment.