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Common operations manager title, metro location, and broad skillset drive high applicant competition.
Call-center and SLA-specific experience moderately reduces cross-industry transferability.
Explicit 7+ years and 2+ years management preference increases filtering, so medium strictness.
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Coach and supervise a group of Team Leaders to meet operational and performance goals.
Ensure Client Service Level Agreements (SLAs) and financial targets such as revenue generation, forecasting, and budgeting are achieved.
Manage operational reporting, employee engagement, and collaborate cross-functionally to drive continuous improvement and client satisfaction.
Graduate degree is required.
Experience Required: At least 7 years relevant experience with minimum 2 years in progressive management roles.
Call center experience preferred but not mandatory.
Work location is Gurgaon, India; flexible work schedule may be required.
Experienced in managing teams within operational environments, particularly call centers or customer service settings.
Strong ability to analyze performance metrics, implement improvement plans, and drive financial outcomes.
Skilled in coaching, mentoring, and employee engagement to enhance team performance and client relationships.